one off projects - custom quote

The options below may not apply to you.

Feel free to book a 20-minute Zoom call with us and we can work to provide you with a custom quote.

Service Options

A service stream is a package of hours you purchase ahead of time for specific services, such as IT, Operations, Design, Marketing, etc.

We do not offer splitting services across a stream.

No obligation. Month-to-month agreements.

Management Stream

Coordinating and tracking efforts with your team

• 1-2 hours per week

• $500 per month

Reinforcement Stream

Implementing, as well as coordinating and tracking efforts

• 3-5 hours per week

• $1000 per month

Pillar Stream

Managing solutions in collaboration with and/or on our own.

• 8-12 hours per week

• $1800 per month

Support Tiers

Response time definitions and expectations.

Standard

• 2-hour response time during business hours.

• Tickets are resolved in the order of your preferred priority, generally within 1-3 days.

• Business Hours - 8am to 8pm, excluding Federal Holidays

Urgent

• 15-30 minute response time.

• Tickets are resolved generally within 1-4 hours.

• Extended Business Hours - 8am to 11pm, excluding Federal Holidays

Emergency/Crisis

• Instant response.

• We’ll drop everything and focus only on this issue.

• 24/7, 365 Days a year

Business/Support Hours:

Standard Business Hours. Unless otherwise agreed upon in writing, our standard hours of operation are:

8am-6pm M-F

• Calls and even "urgent" calls during these hours are treated as part of included streams. 

• Those urgent calls may bump project efforts to later dates than anticipated. 

• We'll keep on these projects and priorities in our weekly meetings.

• Should you need support outside of the above parameters, we'll bill by the hour. 

Accountability / Transparancy

We’ll keep a detailed log of hours, and have those sent to you weekly so you can see where time is being spent.