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One of the benefits of being a SAAS addict is being subscribed to lots of companies that strive to make quality content. This article from one of my favorite project management services, Active Collab, sums up nicely the lack of specific deliverables needed on the requests made of one another.
According to the White House Office of Consumer Affairs, the news of one unpleasant customer service experience reaches twice as many ears as a positive one. Additionally, it is six to seven times more expensive to obtain a new customer than it is to maintain an old one.
Recently, we had an experience with a company that really left an impact on us in a positive way.
Excerpt from arstechnica.com:
"Researchers have disclosed a serious weakness in the WPA2 protocol that allows attackers within range of vulnerable device or access point to intercept passwords, e-mails, and other data presumed to be encrypted, and in some cases, to inject ransomware or other malicious content into a website a client is visiting."
To learn more about this, read their article.